Floyd PC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit www.floydpc.com (the "Site") or contact us for services. By using our Site, you agree to the practices described in this policy.

 

1. Information We Collect

 

We may collect the following categories of personal information:

 

Information You Provide Directly

 

• Name

• Email address

• Phone number (including mobile number for SMS/text communications)

• Mailing or service address

• Payment information (processed securely through third-party payment processors)

• Any other information you submit through our contact forms, quote requests, or support inquiries

 

Information Collected Automatically

 

• IP address and approximate location

• Browser type and operating system

• Pages visited, time spent on pages, and referring URLs

• Cookie and tracking data (see our Cookie section below)

 

Communications Data

 

• If you opt in to receive SMS/text messages from us, we collect your mobile phone number and records of your consent. See the SMS Communications section below for more detail.

 

2. How We Use Your Information

 

We use the personal information we collect to:

 

• Respond to your inquiries, service requests, and support tickets

• Provide quotes, schedule appointments, and deliver repair or PC services

• Process payments and send receipts

• Send appointment reminders, order updates, and service notifications

• Send SMS/text messages if you have opted in to receive them

• Improve the functionality and content of our Site

• Comply with legal obligations

• Prevent fraud and protect the security of our Site and customers

 

3. SMS / Text Message Communications

 

SMS consent is not shared with third parties.

 

If you provide your mobile phone number and consent to receive text messages from Floyd PC, we may send you:

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• Appointment confirmations and reminders

• Service status updates and pickup/delivery notifications

• Responses to your inquiries submitted via web forms

 

Message frequency varies. Standard message and data rates may apply. To opt out of SMS communications at any time, reply STOP to any text message you receive from us. To request help, reply HELP or contact us at jonathan@floydpc.com.

 

Your mobile phone number and SMS consent will never be sold, rented, or shared with third parties or affiliates for their own marketing purposes.

 

4. How We Share Your Information

 

We do not sell your personal information. We may share your information only in the following limited circumstances:

 

Service Providers

 

We may share information with trusted third-party vendors who help us operate our business, such as payment processors, appointment scheduling platforms, and website hosting providers. These providers are contractually required to protect your information and may only use it to perform services on our behalf.

 

Legal Requirements

 

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of Floyd PC, our customers, or the public.

 

Business Transfers

 

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site if such a transfer occurs.

 

With Your Consent

 

We may share your information with other parties when you have given us explicit permission to do so.

 

5. Cookies and Tracking Technologies

 

Our Site may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand user behavior. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our Site.

 

6. Data Retention

 

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

 

7. Your Rights and Choices

 

Depending on your location, you may have the right to:

 

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Opt out of marketing communications at any time

• Opt out of SMS messages by replying STOP

 

To exercise any of these rights, please contact us using the information in the Contact Us section below.

 

8. Children’s Privacy

 

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

 

9. Security

 

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

10. Third-Party Links

 

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

11. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our Site after changes are posted constitutes your acceptance of the updated policy.

 

12. Contact Us

 

If you have any questions about this Privacy Policy or our data practices, please contact us:

 

Floyd PC

Website: www.floydpc.com

Email: jonathan@floydpc.com

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